How BBB Attorneys Handles Gambling Claims Against Casinos: Our Process Explained
June 5, 2026
How BBB Attorneys Handles Gambling Claims Against Casinos: Our Process Explained
If you've suffered financial harm related to gambling and believe a casino may be responsible, you may have a legal claim — and the process for finding out is simpler than you might think. At BBB Attorneys, LLC , we've developed a clear, step-by-step intake process so you can quickly understand whether you qualify and what happens next. Here's exactly how it works.
Step 1: Speak With Our Instant Assessment Agent
The first step is a conversation with our instant assessment agent. This is a guided question-and-answer process designed to help you understand whether you may be eligible for a potential claim against a casino.
The assessment covers the key facts of your situation — what happened, when it happened, the nature of the financial harm you experienced, and your history with the casino involved. You don't need to have everything figured out before you call. The agent's job is to help you understand your situation, not quiz you on legal theory.
At the end of that initial assessment, you'll receive an immediate answer. Our legal team then reviews that information and follows up with you directly to discuss next steps.
Step 2: Live Interview and Fee Agreement
If your initial assessment indicates a potential claim, a member of our team will contact you for a live interview. This gives us the opportunity to understand the full details of your situation and for you to ask any questions you have about the process.
At this stage, you'll also be asked to sign a fee agreement . This is important to understand clearly: BBB Attorneys will never charge you a single dollar unless we recover money for you. Our gambling claims are handled on a contingency fee basis — meaning our fee comes out of any recovery we obtain on your behalf. If we don't win, you don't pay. There is no upfront cost and no financial risk to you for moving forward.
Step 3: Gathering Your Documentation
Once the fee agreement is in place, we'll ask you to gather two key categories of documentation:
- Your win/loss statement — This is a record provided by the casino that shows your gambling activity over a specific period. Casinos are required to maintain this data, and it becomes a critical piece of evidence in evaluating and building your claim.
- Proof of financial transactions — Bank statements, credit card records, wire transfers, or any other documentation that reflects the money that moved in connection with your gambling activity.
We'll also ask you to provide any communications you had with the casino — emails, letters, text messages, or records of conversations with casino staff or management. These communications can reveal what the casino knew about your situation and whether they met their legal obligations to you as a patron.
Step 4: Our Team Advises You on Next Steps
Once we have your win/loss statement, transaction records, and communications, our attorneys will have the information needed to give you a clear picture of where your claim stands and how to move forward. We'll explain your legal options, the strength of your case, and what you can realistically expect from the process.
From there, our team handles the heavy lifting — building your claim, communicating with the casino and its legal representatives, and pursuing the maximum recovery on your behalf.
Who May Have a Gambling Claim?
Gambling claims against casinos can arise in several situations. Connecticut and other states impose legal duties on casinos to protect patrons — including those who have self-excluded, have a documented gambling addiction, or have been targeted with marketing and inducements despite known financial vulnerability. When casinos fail to honor those obligations and a patron suffers financial harm as a result, a legal claim may be available.
If any of the following apply to your situation, you may be eligible to file a claim:
- You enrolled in a self-exclusion program but were still allowed to gamble
- The casino continued to extend credit or marketing to you despite awareness of your financial distress
- You notified the casino of a gambling problem but were not removed or assisted
- You experienced significant financial losses tied to casino conduct
The best way to know for certain is to go through our assessment process. It costs you nothing to find out, and our team will give you a straight answer.
Frequently Asked Questions
How much does it cost to pursue a gambling claim with BBB Attorneys?
Nothing — unless we recover money for you. BBB Attorneys handles gambling claims on a contingency fee basis. That means there are no upfront costs, no hourly fees, and no out-of-pocket expenses for you to move forward. Our fee is a percentage of any recovery we obtain on your behalf. If we don't win, you owe us nothing.
What is a win/loss statement and how do I get one?
A win/loss statement is a record maintained by the casino that summarizes your gambling activity — typically the total amounts wagered, won, and lost over a given period. You can request this directly from the casino's player rewards or loyalty program desk, either in person or in writing. Most casinos are required to provide this upon request. Our team can guide you through the process of obtaining it if you run into any difficulty.
Can I file a claim against a casino if I self-excluded but was still allowed to gamble?
Yes — and this is one of the strongest bases for a gambling claim. Self-exclusion programs are a legal commitment by both the patron and the casino. When a casino allows a self-excluded patron to continue gambling, it violates that agreement and may be liable for the resulting financial harm. If this happened to you, we encourage you to contact us for an immediate assessment.
What kind of communications with the casino should I preserve?
Preserve everything — emails, texts, letters, voicemails, records of in-person conversations, and any written responses from casino staff or management. This includes any marketing materials, promotional offers, or VIP outreach you received. Communications that show the casino was aware of your gambling activity and continued to solicit or enable it can be highly significant in evaluating your claim.
How long does the gambling claims process take?
Timelines vary depending on the complexity of the claim, the casino involved, and the documentation available. Our initial assessment is immediate, and our team moves efficiently through the intake and review process. Once we have the necessary documentation, we'll be able to give you a clearer timeline based on the specific facts of your case. The important thing is not to delay — certain claims have time limits, and acting early protects your rights.
Ready to Find Out If You Have a Claim? Start With a Free Assessment.
If you or someone you know has suffered financial harm related to casino gambling, don't wait. The assessment process is free, fast, and designed to give you a real answer about where you stand.
Contact BBB Attorneys today to speak with our instant assessment agent. Call us at (203) 870-6700 — there are no fees unless we win.
